Common questions
Something else? Your MAC address is the first thing we'll ask for, so keep it handy.
Does Get Player come with channels?
No. Get Player is only a player. It doesn't include, sell or recommend any channels, movies or playlists. You add a playlist from a provider of your choice, and you must have the right to watch what's in it.
Where do I find my MAC address and key?
Open Get Player. They're on the first screen and on the Account page, and the MAC address is also at the bottom of the home screen.
What happens after the free days?
The app asks you to choose a plan. Your playlists and favourites stay saved, so after paying you continue exactly where you were.
Is it a subscription?
No. Every plan is a single payment for its period (a month, a year or lifetime). We never charge you again automatically. Stripe handles the payment, so we never see your card details.
Which playlists work?
Xtream Codes logins (server, username and password) and M3U or M3U8 links. If your provider gives you a link like get.php?username=…, Get Player turns it into an Xtream login for you, so categories and the TV guide work too.
Can I use one licence on two TVs?
No, a licence belongs to one device. Every extra TV or phone gets its own free trial and its own plan.
A movie plays without sound. What now?
Open Settings → Audio decoder and choose "Software". Get Player then decodes AC3, E-AC3 and DTS itself, which fixes almost every silent movie.